As a culture change authority, Brian leads a team of world class Speakers/Implementation Specialists, who facilitate their clients’ efforts to enhance the patient experience, inspire staff engagement and retention, and increase physician satisfaction.

For two consecutive years, the International Customer Service Association Conference has evaluated him as the number one rated Customer Service Speaker in the World.

Brian has been awarded the designation CSP, Certified Speaking Professional, by the National Speakers Association. Of the tens of thousands of Speakers in North America, few have been recognized as a CSP.

Brian is the founder of Custom Learning Systems (CLS) and the HealthCare Service Excellence Institute. With Headquarters in Calgary, Canada, CLS has been in business for 31 years, with the past 14 years devoted exclusively to Hospitals and Healthcare Organizations. Many CLS clients have earned regional and national awards for world-class customer and employee loyalty achievements.

Brian is the author of 6 books including “Essential Strategies to Become the Healthcare Employer of Choice” and “Keep Your Nurses & Healthcare Professionals for Life: The four imperatives of how to inspire, retain, motivate and empower patient-focused nurses (and everybody else!).”

He travels 150,000 miles per year, has spoken in every state and province in North America and in 12 countries worldwide.

Brian Lee is one of North America’s leading experts in the field of Healthcare Patient Satisfaction and Staff Engagement.