Solutions

CLS delivers a synergistic array of tools to improve the patient experience, employee engagement, and physician engagement. They are centered around our core themes of Engage. Empower. Transform.
Service Excellence

Service Excellence

Custom Learning Systems’ training engages all your associates early and makes sense to them. CLS training proceeds from a sense of great and worthy purpose. It follows a learning sequence that has a strong focus on action and builds momentum as it goes along.

Service Excellence

Keynotes

Our highly customized keynote presentations contain a broad range of content that are thoughtfully crafted to align with your meeting theme.

CareSay Suite

CareSay Suite

Disrupting the way Healthcare Listens to Improve. The CareSay Suite allows you to hear the Voice of the Customer and the Voice of the Patient via 12 digital tools.

  • CareSay™ Reviews
  • CareSay™ Snapshot (coming soon)
  • CareSay™ Rounding Bundle
  • Caregiver Engagement Survey
  • Leadership Empowerment Survey
  • Internal Services Scorecard
Webinars

Webinars

Join us for one of these dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores.

Rural Hospital Renaissance

Rural Hospital Renaissance

Achieve a breakthrough in the patient experience to transform the future from decline and survival to growth and revival. Complete your breakthrough Survival Index stress test!

Everyones'a a Caregiver

Everyones'a a Caregiver

On the Job Learning and Implementation The Everyone’s a Caregiver® platform is a time-sensitive app and web-based learning tool to educate and empower caregivers to master the skills, competencies, and best practices to improve the patient experience.

  • HCAHPS Hospital of Choice
  • Patient Centered Clinic
  • Transform the Resident Experience
  • Caregiver Heroes