Our Experts
Leaders
CLS founder Brian Lee, CSP serves as CLS thought leader and has earned the reputation Healthcare's Engagement expert over past 36 years through his dynamic, inspiring keynote presentations centered around our mission of creating cultures of healing kindness that engage, empower and transform.
Pat is the Chair of the HealthCare Service Excellence Conference, currently celebrating its 18th year as a top-rated motivational, content-rich, conference. She is equally comfortable orchestrating the behind-the-scenes activities as she is taking center stage as an MC.
A forward looking individual who is counted on for strategic and futuristic strengths that drive innovation, collaboration and commitment by all stakeholders.
Speakers
Michael Bayer is a change expert, with 15 years experience leading total quality management initiatives at Transport Canada and more than 22 years of experience leading successful, self sustaining LEAN initiatives in healthcare organizations across the United States and Canada.
Michele inspires the attitudes and actions of thousands of people throughout the United States with a variety of customized learning processes. Michele is nationally recognized for her expertise in long-term care.
Tim is an expert in VUCA (Volatile, Uncertain, Complex and Ambiguous) and has a deep understanding about how these conditions impact organizations and individuals. He has been developing leaders to succeed in a VUCA environment for more than years.
Lynn is a graduate from the University of Western Ontario with a degree in Social Organization and Human Relations. She also graduated from the Rotman School of Business at the University of Toronto with a certificate in Advanced Human Resources Management.
Andrew combines his diverse background as a commercial pilot, minister, and professional mediator to help people look beyond their differences and function together with unprecedented efficiency.
Richard Hadden is a Certified Speaking Professional who focuses on connecting people to profit. He is co-author of the popular Contented Cows leadership book series, including his latest book, Contented Cows STILL Give Better Milk, and also the book Rebooting Leadership.
With 35 years of leadership experience, Kevin utilizes a distinct understanding of nature, the environment, and human interactions. He enjoys bringing out the best in front-line workers and executive management. His driving motivation is to bring inspiration to others that develops a desire to live with significance, meaning, joy and humor.
Inspiring organizations and individuals to KICK IT IN® and TAKE THE LEAD with better leadership and smarter followership to grow faster long-term results.
Helping companies take care of employees, so that employees will WANT to take care of the company.
Clients appreciate the extensive experience that Larry brings to them, spanning various industries, organizational types, and sizes from around the globe. Larry consistently garners five-star reviews from participants in his training sessions.
Coaches
Ron understands the issues that health care organizations face, with over 35 years experience in the health care field. He has been CEO of hospitals in Missouri, Oklahoma, South Carolina, Louisiana, New Mexico and Montana.
In his role as an Executive Coach with Custom Learning Systems, Mark assists healthcare clients improve their organization’s culture, patient satisfaction and operational metrics including Length of Stay and ED throughput.
Mike Kolenda assists healthcare organizations with implementing and/or improving service delivery programs and systems related to outpatient clinical care, staff training and development.
Dennis is a servant leader. He believes that he was put on this earth to serve others, and his focus is to do all he can to keep rural hospitals vibrant and to grow and develop healthcare leaders and medical providers. Work/life balance for CEOs and physicians is another passion of his, which he feels is greatly needed. His faith is his North Star.
Dr. Klein’s passion for patient experience and advocacy for physicians was evident to the founders of Custom Learning Systems when he presented for them at their national conference and he subsequently accepted their offer to become our first Chief Medical Officer.
Supports
With expertise in project management and production and with a passion for healthcare, Dorian ensures that the content development and delivery process is successful.
Bruce brings a history of innovative marketing strategies and is passionate to ensure that educational materials deliver a hands-on approach
Chelan is the champion at managing our client’s expectations. She ensures that everyone has the tools and resources needed to create their own 5-star experience.
Rhonda has a talent for creating relationships. Her positivity allows her to share our message and the importance of our CLS product platform.
Christy is the behind the scenes genius to ensure nothing gets lost in the shuffle. Her organization and ability to keep our development team on target is outstanding.
Sue is the mastermind behind our graphics, videos, and brochures. She brings creativity by visually communicating our mission to the world.
Annie is the executive assistant to Brian Lee. Her expertise lies in being able to proactively work with him to achieve our goals.
Martha is the rockstar who manages all CLS functional systems both internally and externally. She works closely with all team members to ensure that everyone has the appropriate tools needed to achieve our everyday mission.