HCAHPS LEAD Plan
Leadership
Execution
Accountability
Discipline
Our Mission
A step-by-step, achievable, time-sensitive plan to improve
and sustain patient experience scores
and sustain patient experience scores
Mission
A step-by-step, achievable, time-sensitive plan to improve and sustain patient experience scores
Deliverables:
- HCAHPS Breakthrough Webinar Series Library
- 12, 1-2 hour webinars, each focused on a specific HCAHPS Domain
- Presented as a library so it can be scheduled monthly at your convenience
- HCAHPS LEAD™ Plan Launch:
- Program Coordinator & Domain Owners orientation of roles and expectations
- Everyone’s a Caregiver Micro-Webinar System review with the Program Coordinator
- Provide ongoing coaching as required
- Everyone’s a Caregiver Micro-Webinar System
- This App is a series of 96 bite-sized, 3-12 minute webinar modules that can be accessed via a smart phone, tablet, or computer
- Customized web portal consisting of:
- All tools needed for the HCAHPS LEAD™ Plan, including Micro-Gap Analysis, Close-the-Gap Coaching Tools, Advertising Posters, etc.
- HOPE™ Plans consisting of HCAHPS Domains and Ancillary Departments
- All resources needed to conduct the 12 HCAHPS Breakthrough Webinars