ED Blueprint for Success
Our Mission
A comprehensive assessment of Emergency Department policies,
procedures and processes with a step-by-step implementation
blueprint to achieve a breakthrough in patient satisfaction
procedures and processes with a step-by-step implementation
blueprint to achieve a breakthrough in patient satisfaction
Mission
A comprehensive assessment of Emergency Department policies,procedures and processes with a step-by-step implementation blueprint to achieve a breakthrough in patient satisfaction
You will learn how to:
- Collaborate with the CLS Implementation Specialist to conduct an objective, comprehensive assessment of current ED policies, procedures and processes
- Engage ED staff, management and physicians to constructively contribute in identifying barriers and corresponding opportunities for improvement
- Utilize a systematic assessment of key ED operating and financial metrics in order to target opportunities for rapid-cycle improvement
- Effectively utilize the CLS external coach’s recommendation and successfully
- implement an action plan to significantly reduce throughput time and enhance the patient’s experience
- Network with ED management from other CLS hospitals and share best practice experiences at the annual HealthCare Service Excellence Conference
Deliverables:
- Consultation on an Emergency Department Best Practice Gap Analysis
- Documentation review to assess current culture, understanding and commitment of organization to increased patient satisfaction
- 1.5 days on-site to conduct focus groups, stakeholder interviews, and ED discovery shopping to assess areas for process improvement
- Customized post-assessment blueprint outlining operational improvement opportunities
- Two complimentary HealthCare Service Excellence Conference Registrations