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HBS Monitor Webinars:
HCAHPS Breakthrough Leadership™ Series [HBS]

Join us for this dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores.

Each webinar will focus on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores.

WebinarsCHPP Test

1. Leadership Engagement: The C-Suite Leader Role in HCAHPS Transformation™

Creating Leadership Inspiration, Engagement & Accountability to Drive HCAHPS Success

2. Quiet at Night: The Quiet Revolution™

Create a Restful, Healing Environment that Patients Perceive to be Quiet

3. Cleanliness of Patient Rooms: Cleanliness Matters™

Cleanliness is Next to Godliness

4. Communication about Medicine: Medication Education Imperative™

Master the Skills of Successful Patient Medication Education

5. Communication with Doctors: Skillful Physician Communication™

Master the Communication Skills for a Compassionate Patient Experience

6. Communication with Nurses: Relationship-Based Nurse Communication™

Master Relationship-Based Communication Skills that Heal

7. Discharge Information: Discharge Satisfaction Guaranteed™

How to Prepare Every Patient for Safe, Continued Recovery at Home… Every Time!

8. Pain Control: Compassionate Pain Care™

Create a Culture of Compassionate Pain Control, Through Proven Skills and Best Practices

9. Responsiveness of Staff: Revolutionize Staff Responsiveness™

Create a Culture of Empathetic, Timely, Responsive Service

10. Transition of Care: Care Transitions Done Right™

Engage Staff and Patients in Creating a Seamless Care Transition Experience

11. Overall Rating: High-Performing Overall Hospitals™

A Strategic Blueprint to Engage All Staff in Creating a Compassionate Experience for Patients and Family, Throughout Their Hospital Stay

12. Willingness to Recommend: The Power of Word-of-Mouth Marketing™

Create a Hospital Experience That Patients will Enthusiastically Recommend

 

 

Here’s how the HCAHPS Breakthrough™ – Webinar Series works:

 

HCSECRelease 12   –  HCAHPS Breakthrough Leadership™ Series

Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET

Schedule

#1 The C-Suite Role in HCAHPS Transformation  –  October 9, 2018
#2 Quiet at Night  –  November 13, 2018
#3 Cleanliness of Patient Rooms  –  December 11, 2018
#4 Communication about Medicines  –  January 15, 2019

National Symposium at the HealthCare Service Excellence Conference
Monday, February 11, 2019 in St. Pete Beach, FL

#5 Communication with Doctors  –  March 12, 2019
#6 Communication with Nurses  –  April 9, 2019
#7 Discharge Information  –  May 14, 2019
#8 Pain Control – June 11, 2019span
#9 Responsiveness of Staff  –  July 9, 2019
#10 Transition of Care  –  August 13, 2019
#11 Overall Rating  –  September 10, 2019
#12 Willingness to Recommend  –  October 15, 2019
Bonus Applied Inspiration  –  November 12, 2019

 

Release 11   –  HCAHPS Breakthrough Leadership™ Series CHPP Test

Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET

Schedule

#1 The C-Suite Role in HCAHPS Transformation  –  March 27, 2018
#2 Quiet at Night  –  April 24, 2018
#3 Cleanliness of Patient Rooms   –  May 22, 2018
#4 Communication about Medicines  –  June 26, 2018
#5 Communication with Doctors  –  July 24, 2018
#6 Communication with Nurses  –  August 28, 2018
#7 Discharge Information  –  September 25, 2018
#8 Pain Control  – October 23, 2018
#9 Responsiveness of Staff  – November 27, 2018
#10 Transition of Care  –  December 18, 2018
#11 Overall Rating  – January 22, 2019

National Symposium at the HealthCare Service Excellence Conference
Monday, February 11, 2019 in St. Pete Beach, FL

#12 Willingness to Recommend  –  February 26, 2019
Bonus Applied Inspiration  –  March 26, 2019

 

Please call 1-800-667-7325 for further information:

ext 203 for technical help or email webinars@customlearning.com