In this age of public-access to hospital experience/ patient satisfaction data, it's no longer good enough to simply monitor your HCAHPS scores.

Progressive hospitals have realized that to make change stick, it's got to be cultural change.

Custom Learning Systems is the leader in on-site training, coaching, and service education in the healthcare industry. 

The Employer of Choice-Service Excellence Initiative™ will change the way your entire team (and your patients) feel about your hospital. 

Using proven systems and framework, your hospital will transform toward a service-driven culture where staff genuinely enjoy their jobs, and contribute tangibly to the patient experience. 

The Magic of Frontline Leadership

Take control of your patient satisfaction and employee retention outcomes with  The Employer of Choice - Service Excellence Initiative™:

Become the employer of choice!  Engage staff at all levels in a process that's proven, effective, fun, and has a measurable ROI.

Become the provider of choice in your market!  Our Service Excellence Initiative is the only sustainable solution to managing patient satisfaction over the long term, by making managers accountable for results delivery through an engaged, empowered staff.

Videos

• Breakthrough Strategies to Become the Employer and Provider of Choice (12 minutes)
• The Magic of Frontline Leadership (OASIS Team)(4 minutes)

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