Home | About | Services | HCAHPS-VBP Readiness Assessment | Conference | Partners | News | Events | Contact | Store | Log-In

Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants
Healthcare Service Excellence Conference
Visit the official website of the HealthCare Service Excellence Conference.
Download the 2009 HealthCare Service Excellence Conference Brochure here.

Summit Awards
Access Summit nomination forms, Service Breakthrough nominations and view last year's winners.Summit


The HCAHPS Leadership Development Intensive is designed specifically to help hospitals drive their HCAHPS scores, and position themselves for maximum  P4P results.

After a thorough diagnostic process, we present a customized road-map to HCAHPS success (both short and long-term). 

 

The 10th Annual HealthCare Service Excellence Conference

The 2009 HealthCare Service Excellence Conference is now in the History Books - but what memories we have. Delegates from 22 states and 2 Canadian provinces descended on Music City - Nashville, TN for 3 days of inspiration, education and networking resulting in an overall conference evaluation of 4.9 out of a possible 5.

“This conference was exceptional. I left with a renewed spirit! I’m excited to take this new found information back to my hospital. The speakers were humorous and informative. This is actually information that I can implement to make my hospital the “Hospital of Choice”.”
– Kim Tscharcher, Clinical Nurse Manager, Box Butte General Hospital

“Once again, an amazing conference. It is impossible to pick a favorite moment because there were so may. We laughed, we cried and we learned - thanks for such a super experience.
– Jennifer Warren, CFO Purcell Municipal Hospital

“Absolutely the Best Conference I ever attended.”
– Steve Raps, Director EVS, St. Elizabeth’s Hospital

“Networking and breakout sessions are so valuable. I feel so awesome and uplifted when I leave the conference.”
– Desiree Humble, Director, Service Excellence, Girard Medical Center

 

Brochure - The Leadership Factor in Value-Based Purchasing