 |
|
|
 |
Find a Speaker That Fits With the Theme
of Your Agenda
The HealthCare Speakers Bureau is your 'one-stop shop' to match you with the industry's leading keynote speakers, facilitators, and seminar leaders.
Bill’s signature topic is Memory and he believes that, “Inside all of us lies unlimited potential.” A professional speaker for more than 35 years, Bill has traveled the world, compelling people to commit time, energy and resources to improve the performance of the most immediate of all business, social and intellectual skills. He has addressed over 10,000 audiences in Canada, the United States, New Zealand, Ireland, the French Riviera, and Portugal as well as aboard cruise ships. In any given year, Bill likes to play 200 rounds of Golf, give 200 speeches and believes that if you can remember how it felt on the best day of your life, you can feel that way anytime. When we make people feel important their autoimmune system functions at a higher level. Using the brain the way it was developed to work not only makes remembering fun, it helps to create the results we desire in ourselves and others. Convincing people to act is more effective when they ‘buy in’.
Dr. Spurlock works with physicians and health care executives to create state-of-the-art clinical management and patient safety programs. Using his experiences as a leader in California quality initiatives and operational expertise in patient satisfaction, error reduction and quality systems analysis, he helps organizations develop results-oriented, quality programs. He is a nationally known speaker on a variety of health care topics.
Building the skills and enriching the environment for successful teamwork. Explore the transformational approaches in making an institution a “Highly Reliable Organization.” The marriage of technology with patient centered care is a winning model for the effective development of a stable prosperous workforce.
Judith Briles is an author, speaker, entrepreneur, media expert, mentor, movie-reviewer, columnist and community/cause advocate. As an entrepreneur, she is President of The Briles Group, Inc., recently named as one of the Top 100 women’s businesses in Colorado by COBiz magazine and Top 100 businesses in Colorado. She also is the co-founder and CEO of Mile High Press, Ltd., a Colorado based publishing house. she speaks to approximately 60 groups a year, with audiences ranging from 50 to 5,000. She’s been featured on over 1000 radio and TV programs including CNBC, CNN, Fox, Oprah, and Good Morning America as an expert in a variety of areas—from personal finance to conflict and sabotage within the workplace. With enhanced confidence, participants will thrive instead of barely survive in today’s healthcare workplace Learn why and how men and women differ in overt and convert methods of sabotage and betrayal. Learn about the assets, limitations, and motivations in our diverse generational workforce & how to manage them“Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun humor skills in dealing with older age.
Ed is the Chairman and CEO of Enlightened Leadership Solutions, Inc., a training and consulting company, where he has had the opportunity to put his leadership concepts to work. He spent 15 years in the computer industry and has been on a quest for over 25 years to understand how to bring out the very best in people. Ed founded Enlightened Leadership Solutions, Inc. in 1987. He is co-author of the best selling business book "Enlightened Leadership: Getting To The Heart Of Change" (Simon & Schuster), now in its 30th printing. Ed has authored numerous articles on "Adventures in Enlightened Leadership", published in the book Leadership in a New Era, and an article titled "The Role of Enlightened Leadership in Cultural Change", published in the Journal of Innovative Management. He is co-author of the audio and video training series, "Making Managers Into Leaders".
How to attract, retain and motivate the ‘right’ people – a practical framework for balancing the need to nurture people and get results. Project Leadership Tools that integrate with existing project management practices to address the key areas that impact project performance.
John Simmons helps organizations become more focused, laugh more, and approach their tasks with a positive sense of purpose. With simple, effective concepts and concrete ideas he assists people in successfully integrating their work and personal lives. Simmons is a speaker, author, and award winning educator who has been delivering workshops, seminars, and keynote addresses since 1989. His combination of insight, practicality, and humor inspires his audiences to embrace personal and organizational development.
Restore and improve a sense of lightness and joy in your workplace and keep your best employees in the process. Laugh your way to wellness while taking a humorous and informative view of its essential components. Learn how a little craziness will help you keep your joy, energy and commitment in an enormously challenging field.
You’ve heard her music on 20/20, Entertainment Tonight, Oprah, the movie 8 Seconds, and radio stations nationwide. Her compositions are sung by Reba McEntire, Andy Williams and others, and Jana has shared stages with fellow performers ranging from Kenny Loggins to The Dixie Chicks. Known as "The Queen of Heavy Mental," Jana describes her music as "psychotherapy you can dance to." With soaring vocals, acoustic arrangements, and meaningful lyrics, Jana Stanfield says that her goal is to use her music to give people a "faith-lift." Her fans say the music is the ideal alternative to Prozac… all the mood elevation with none of the water retention.
Do you ever feel like you’re working with no map on an ever-changing terrain? Multi-platinum songwriter Jana Stanfield’s combination of music and message will convince you that you’re exactly where you need to be on your journey. Greatness is a one-day-at-a-time process built on personal integrity, flexibility and a sense of humor. Using her unique Keynote Concert style, Nashville’s multi-platinum songwriter, Jana Stanfield, provides entertainment, inspiration and encouragement. You will leave this session feeling more than uplifted and motivated. You will also feel appreciated for your dedication to your work. How do you move from the frustration of inertia to the joy of action? Jana started a business on her dining room table and turned it into one of the most successful operations of its kind. You’ll learn proven ways to initiate and celebrate your progress.
Mark Sanborn CSP, CPAE is President of Sanborn & Associates, Inc. - an idea studio dedicated to developing leaders in business and in life - and an internationally known speaker and author on the topics of High Impact Leadership, Teambuilding, Mastering Change, and Extraordinary Customer Service as embodied in the Wall Street Journal best seller, The Fred Factor.
In his work with corporate America, Mark Sanborn has found that the majority of attention given to leadership is focused on outer leadership characteristics and skills--what a leader does. This includes the “typical” leadership skills of listening, communicating, collaborating, etc. These activities are the "hands" of leadership. For any leader to be ultimately successful, he or she needs to focus on the complete leadership experience: both the inner and outer aspects of leadership. Personalize the message of Mark's bestselling book, The Fred Factor, for your audience. This highly motivational presentation explains how you can become a Fred ... providing you the means to reinvent your business and life through self-mastery, vision, empowerment, and service. This program is a powerful way to get everyone from front-line employees to upper management focused on the importance of self-responsibility and creating value for those we work and live with. It goes beyond the workplace to show viewers how to enrich their personal lives as well. Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
Scott has discovered a way to instantly connect with almost any audience, regardless of age, creed, or gender. "Humor creates an immediate bond," says Scott. An internationally recognized professional, Scott speaks over 80 times each year to companies, associations, and youth. His book, "Using Humor for a Change" is chock-full of great ideas to lighten-up the workload. Scott's unique ability to compose humorous poetry on the spot adds a dimension to his presentation that your group will long remember. His improvisational comedy training, quick wit, and thought-provoking material make Scott a master at holding the attention of his audience. Scott customizes all programs to meet the specific needs of each group. He is perfect for kick-offs, closings, lunches and midnight snacks. In these turbulent, uncertain, globally competitive times, innovation and resourcefulness are essential to survival. This renowned program is fast-paced, humorous, and full of useable, practical ideas on becoming a victor of change instead of a victim. Learn to create an environment that fosters creativity and team spirit. Learn to be driven by your purpose and values, and not circumstances and emotions. “The Best Way” makes a great kick-off, closing, or banquet talk. Participants walk away feeling better about themselves, their responsibilities, and their roles in the future. Treat them to a grand “shot in the arm” loaded with needed tools for creating the futures they want! This entertaining and insightful program is full of tools and techniques that will help you engage your customers and build perceived value. Through creating an environment that promotes a service culture, you will develop a competitive advantage. Learn to build long-term loyalty as we reveal the secrets to connecting with customers.
Over 13,000 babies around the world were deformed in the early 1960s because of a morning sickness drug, Thalidomide. Alvin Law was born without arms after his birth mother, thinking it was completely safe, used just a couple of the tiny pills and their lives were forever altered. Yet, what may have become a tragic life-story did not turn out that way. Today, Alvin is not only a completely independent, remarkably successful professional speaker, but proof that out of nothing can arise one of the most inspiring stories you will ever witness.
Drawing on 25 years experience as a speaker, but more importantly 45 years experience living life without arms, Alvin presents what he calls Alvin’s Laws of Life. Using vivid imagery in telling his life story, Alvin’s exploration on Attitude, Learning, Value, Imagination and a Never Give Up Approach shows not how he overcame the immense challenges brought on through being born without arms, but how everyone can overcome their own challenges in life.
Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions.
Balance is baloney!! Change the metaphor and change your life. It's all about integration and SAILING. Learn how from Eileen. This inspiring keynote is based on the belief that successful organizations and individuals continually hone their thinking and self-management skills in order survive in rapidly changing times. They are experienced 'navigators' who lead their people and their organizations through tough times to smoother waters. These companies and their top performers are usually experienced 'masters' at accepting and welcoming the change process as the path toward individual and organizational growth.
David Glickman has been a full-time professional comedian for twenty years. He has performed over 2,000 comedy shows. In 1995, David moved from Miami to Tampa. His list of corporate clients continues to grow as fast as the positive word-of-mouth and industry “buzz” that follows each of his performances. He is an active member of the National Speakers Association and is Past President of the National Speakers Association—Central Florida.
Enjoy a hilarious program of jokes and songs and props designed to positively address situations and frustrations that the typical healthcare professional deals with in his or her job.
In Lou Heckler, you are getting a seasoned educator and performer; one who is comfortable in small venues of a few dozen people and equally at home on a main stage in front of thousands. His easy, intimate style makes audience members feel he is speaking right to them as he delivers a message filled with high concepts, hilarious insights, and hope.
Throughout his career, Lou has been fascinated by the characteristics that top leaders possess. He has created a powerful and practical presentation detailing these traits and sprinkled it with uplifting and humorous stories about a few unexpected heroes he has met along the way. With a journalist’s attention to detail and a top presenter’s skills on the platform, Lou creates a keynote experience that will have your attendees believing in themselves and believing in their power to become a top-notch leader of tomorrow. In this session, Lou will detail five action steps that all top achievers commit to, day in and day out. Lou’s premise is this: ordinary people can do extraordinary things if they will follow tried and true practices of outstanding businesspeople who have gone before them. He will share stories of these remarkable people who have crossed his path and show you how you can walk right behind them and take your career and your life to a whole new level. This presentation a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use.
Fred Lee has the enviable distinction of having been both a senior vice president of a major medical center and a cast member at Disney University. Disney recruited him because of his expertise in helping hospitals achieve a culture that inspires patient and employee loyalty. At Disney he helped develop and facilitate Disney's healthcare version of its 3-day seminar, Disney's Approach to Qualtiy Service, and its newest seminar on Customer Loyalty. Using an insider's experience and a keen eye for cultural comparisons, he authored the healthcare best seller, If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, which was awarded the 2005 Book of the Year from the America College of Healthcare Executives. He now shares his insights with healthcare groups all over the country. The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business school, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans.
Dr. Ava knows how to get and keep an audience’s attention and make the day a productive learning experience. She holds a bachelor’s degree in education, a master’s in administration and supervision, and Doctorial Degree in Naturopathic Health. She has the latest information, theories, and techniques at her fingertips. As a successful business owner of several companies, Ava understands and has first hand experience of the necessity for your employees to be motivated, enthusiastic, and eager to lead for you. As a national/international trainer Ava has trained in Indonesia, Singapore, Hong Kong, and all over the United States, on time tested skills of communication and service. Delegation is essentially the art of accomplishing organizational goals with and through others. Successful delegation involves focused goal setting and effective follow-up and monitoring. The rules for work are changing. We are no longer judged solely by how smart we are or our level of expertise. More and more, employees need to develop a rounded set of skills to succeed in the workplace. Without the skills to perform at this new level, your staff will move at half-speed-creating bottlenecks, losing focus, causing conflict, and slowing down the entire organization. Dr. Ava Fluty provides keynotes and trainings to address this new reality. The result is organizations that are ready for changes, that communicate effectively, that complete projects on time, that resolve conflicts, that meet and beat customer expectations, and that get out in front and stay there!
Michael, dubbed “The Info-tainer” because of his high-energy style (which ranges from the inspirational to the irreverent), leads his clients through a process of change that creates results. Michael is the Vice President of Training and Educational Services at the Custom Learning Systems Winnipeg Canada office. He leads a team of dedicated consultants, referred to as “The Implementation People” who are dedicated in helping people and organizations change. In the last five years, Michael’s focus has been on healthcare. Michael is the author of two books. He loves performing as a professional magician. Picking the right people for the right positions is a major challenge for every organization. Discover a scientific process, using tools you have at your disposal, you can use to help you match the right person to the right job every time. Michael demonstrates what humour in the workplace really means and how you can bring it to everyone in your school. Through the use of humour and magic, he shows everyone how to take their work seriously without taking themselves too seriously. You will learn the Principle of Laughtership and how to apply it in your organization. You will discover how to use laughter, the universal language to energize, motivate and bring people together, working for a common goal. You will look at bad stress and how to deal with it using humour. You will discover the true meaning of humour and what humour in the workplace really means.
Dr. Bajnok is currently the Director of the RNAO Centre for Professional Nursing Excellence and as part of this role leads the ground breaking initiative related to development of healthy work environment best practice guidelines. Over her thirty-year career, she has held a number of leadership positions, and is recognized for her expertise in strategic healthcare planning and operational issues. Dr. Bajnok has been a member of the nursing faculty in universities across Ontario – University of Toronto, McMaster, Ryerson and Western and holds a PhD from Western, an MScN from Western and a BScN from the University of Alberta. She has served on countless nursing boards and committees, has participated in many research projects and has traveled the world – Poland, Costa Rica, Hungary, Pakistan, and China – to promote nursing best practices in education and leadership. She leads workshops and seminars and has been published extensively. This workshop will reveal five key evidence-based leadership practices that can be learned by those aspiring to be leaders in healthcare settings. Specific related competencies and behaviors will be explored.
Clint Maun is nationally recognized for his innovative leadership in healthcare consulting, speaking and research. As co-founder of Maun-Lemke, Clint has over 38 years experience in healthcare management, leadership, quality enhancement and self-development programs. Clint's acclaimed leadership process, "Smooth Operations", has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and concepts are currently at work in thousands of organizations throughout the country. Since 1984, Maun-Lemke has concentrated on innovative ideas and techniques to improve the "people business" of the healthcare profession. As the Information Resource for Healthcare Maun-Lemke consults and speaks on staff retention, turf/team issues, mergers, marketing, leadership, strategy, and change. Our strength is optimizing employee effectiveness with programs targeted to the 3 "C's" of healthcare...Customers, Co-workers and Collaboration.
Learn the specific implementation process to ensure the 7 Keys are attainable and sustainable on an ongoing basis for all individuals associated with the organization. Realize that personal success in healthcare is possible through the 7 Keys approach. Learn the 7 Keys to unlock the secrets of success in a healthcare organization. See first-hand how to implement necessary success techniques while ensuring those around you achieve the appropriate balance. Experience purpose and happiness in your career.
Erie Chapman, M.T.S., J.D., is president and chief executive officer of the Baptist Healing Hospital Trust, Nashville, Tennessee. The primary focus of Mr. Chapman's career has been in the leadership of hospitals and healthcare organizations.
This is for organizations who truly care about living out their mission statements. There are hospitals living the Radical Loving Care organization-wide. How are they doing it? Erie Chapman will showcase the hospital's engaged-in, true-healing work.
Ken brings over 30 years of retail marketing experience to his consulting and presentations business. He has focused on helping retailers, media organizations, trade organizations, and advertisers develop strategies and programs to better position themselves with today's changing customers. He has made it an imperative that marketers recognize the importance of including the company’s people – both on the salesfloor and in support functions—as the critical element in the successful brand strategy. Additionally, he continues to be in demand for speaking engagements on a variety of marketing and advertising topics at major meetings and conferences around the country. Branding is NOT just a new advertising campaign. It's the very essence of the organization. Ken Banks brings 35 years of consumer marketing experience to this session. Learn how to define your brand by using 5 steps to making it come alive. How many companies used a strong marketing plan to overcome adversity in the business to achieve success. Despite market slumps, hostile takeover attempts, chapter 11, etc., a marketer can succeed with a great plan and a willingness to take risks. The stores with a future share a lot of the same critical characteristics for success. They do it by capitalizing on their unique strengths and appeal to the customer, and then they do breakthrough advertising.
Today's leaders require both a strategic and an inspirational focus to lead effectively. They require hands-on tools and simple strategies to address complex situations. Since 1984, Michele Matt has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership. Michele specializes in strategic planning, leadership development, and customer service. Michele is an authorized distributor of Inscape Publishing. She is known as "The Attitude Adjuster"SM because her programs and published work inspire people to improve their attitudes and actions. Studies show 68% of people quit or leave a company because of one employee's bad attitude. Bad attitude in the workplace can deteriorate moral, lower productivity, and increase costs. Join the Attitude Adjuster for a look at ways to deal with attitudes. If you or your company doesn’t know where it’s going, it’s going to take a lot longer to get there... Michele will facilitate an interactive 10-step process to help your guiding leaders create a practical action plan to determine where you want to go and identify steps to get there!
Roger Burgraff has a professional life mission to help people to communicate more effectively. He believes that most of what we do, we do in the context of a relationship, and that communication is the key to influencing others in a positive way. Since 1988, Roger has been a professional public speaker and seminar leader. He combines a broad range of training and experience with his personal enthusiasm and sense of humor to present dynamic and informative programs. His materials and exercises are designed for practical "how-to" applications. Roger's message is as sincere as it is practical. After one of Roger's seminars, workshops or speeches, attendees come away with great information and are excited to apply these communication influencing skills. This workshop will involve participants in defining aspects of each of the patient's primary needs and creating specific ways to fulfill those needs. This is a key strategy to providing complete customer satisfaction.
David Dworski is a highly sought-after speaker and trainer whose dynamic and humorous approach to organizational change, interpersonal communication, and business skills has helped corporations and entrepreneurs achieve new productivity and success A Yale graduate with a master's degree in clinical psychology, he is a keen student of individual and corporate behavior. His many years as a creative executive in the entertainment industry have given him a unique ability to design and deliver provocative, insightful, interactive keynote speeches and training seminars.
Telling stories is one of the most powerful ways to convey information and shape behavior in any organization. Learn how your stories can articulate and embed your hospital's purpose and values, ensuring that your brand takes on new relevance and meaning. Change affects everyone in today’s workplace. Executives and employees alike struggle with the shifting tides of a new, information-based global economy, while constant legal and governmental restructuring keep the changes coming. When change is mismanaged or misunderstood, the result is chaos, conflict, lost time and money. Knowing how to make change work for you is a skilled process that can be mastered.
Mike McKinley is a businessman, motivational speaker, consultant, author, business owner, and developer of a showcase garden destination. For over 25 years, he has been involved in the daily operations of the multi-million dollar educational publishing house that he founded. Presenting hard-hitting business content delivered in a fun way, Mike entertains while he teaches. With a career in manufacturing and retail and with experience in radio and television broadcasting, Mike has a breadth of business expertise on which to draw when he shares his ideas and programs with large audiences, individuals, management teams and boards of directors across the country. Providing "specialness" for patients begins with a positive environment and everyone focused on perpetual progress. Mike will help you deal with change, motivation, and teamwork with a lot of laughter and fun thrown in for good measure. Building your brand also means continuing to build your leadership skills. Learn through this fast-moving and entertaining session how to communicate change, teach problem-solving skills, and grow your teams. Keep your life, labor and love in balance.
Linda Edgecombe, CSP is an internationally renowned award-winning humorous speaker, trainer and consultant. She is a best selling author who energizes every room as she leads people to loosen up, lighten the load and laugh. Her audiences are motivated and shown how they can shift their perspectives on life, work and themselves. Change has never been this painless! Inside all the laughter, Linda’s audiences are inspired to find the meaning in what they do and let go of what’s not working. Her message is a welcome as a deep belly laugh and as profound as an honest look in the mirror.
Experience an Energy Boost. Linda will lead you through an educational, hands-on, and highly humorous ride that will re-focus and re-energize you and your team. Take your organization on an Energy Boost. Linda will lead your group through an educational, hands on, and highly humorous ride that will re-focus and re-energize your team. This program is available as a workshop as well as an Entertaining keynote. Who are you and your staff accountable to? This program is receiving great success, by taking the guilt out of goal setting. Everyone is the Winner with the “Guilt Free Accountability Success Program.”
If you’re looking to find new ways to increase sales, improve service and build leaders at all levels of the organization then you’re in the right place. Meeting attendees leave more focused, empowered to take action, and willing to expand their creativity and progressive thinking skills. They learn to move forward fast and take action now. Organizations tap into new ways to develop and retain their most valuable resource, their people! Jodi helps leaders build a culture of “personal ownership for results” and helps individuals move from Status Quo to STATUS GO! Get back to the root of tapping into the talent, passion and strengths of the healthcare organization. Learn how to integrate Entrepreneurial Thinking™ into the culture of your organization and create an environment. In today’s marketplace organizations need to have people who are ready to move forward fast and be able to take action now—they need to be in a “STATUS GO!” frame of mind. Individuals, teams and organizations learn to reconnect with their vision, raise the bar for success and forge forward to unleash the passion and commitment that leads to results driven action.
Tim Richardson believes becoming Rich has almost nothing to do with money and everything to do with personal and professional Richness. Tim has spent the greater part of his life thinking about and researching what he calls "Real Richness.” He works with sales and service professionals to show them how to live, create and think "IM RICH!” In Tim's highly researched programs, he challenges traditional thinking on success and richness. He is committed to helping others define, refine, or find their own Richness and uses an online goal tracking program to help his clients "Crank it up!".
When you hear someone talk of being “rich,” it probably makes you think in terms of money. But “Richness” has as much to do with what’s inside you and your organization as it does with what’s inside your wallet, purse, bank account, or company budget. Tim Richardson helps his clients discover and attain “Real Richness.” He provides concrete strategies to show members of your organization how to experience greater wealth and Richness by incorporating Rich Sales, Rich Service, Rich Relationships, and Rich Thinking into your culture. Tim Richardson believes real richness is about “living rich” – a life of giving, influencing, and serving. Based on Tim’s project, which annually honors the 100 “Richest” people in North America, this inspiring presentation will uplift and encourage audiences to see beyond their physical world, and embrace what is truly valuable. With heart-warming stories of ordinary people achieving the extraordinary, attendees will learn to see themselves, and others, from the inside out. A deeply moving experience for all.
Russ Stolnack is well known in San Diego by his nick name Russ T. Nailz. Currently Russ is a professional humorous speaker known for his "Executive Imposter" program where he has an audience believing he's a serious speaker then makes it obvious he's not. They catch on and crack up! His still performs his original Stand-Up Comedy routine in places like Las Vegas as well as corporate and private events. Russ is a trained auctioneer too, and travels the country helping raise money for a number of clients. You’ll also catch him entertaining children with his in school literacy program reading books and performing his original songs. Experience live comedy while building your own comedic portfolio. Grow risk-free returns and long-term mutual bonds by sharing YOUR high-valued humor.
Lola D. Gillebaard was born and raised in Rocky Mount, North Carolina. A premature birth left her with with poor motor control and other serious health challenges that would result in in 17 major surgeries. She has also had a bout with cancer. She now shrugs it all off as "just a big nuisance" on her wonderful path through life and finds humor with every step. Today, at 70+, Lola says, "I have to live forever, because I'm just getting started!"...And people believe her! People of all ages fall in love with Lola's charm, sincerity, upbeat attitude and her ability to capture your audiences. She is magic on the platform with a life time of experience and knowledge as a professor, successful business woman, mother, wife and mostly as a fun and funny woman that will not only make them laugh but also touch their heart. Lola creates sparkle for everyone she meets. If you need a guaranteed success for your next convention, fundraiser or annual meeting, ask for Lola!
Utilize life’s problems to expand horizons through developing humor power to deal with life’s tragic experiences. Apply the magic of humor when dealing with difficult situations influencing those involved to lighten up and become part of the solution. “Get An Attitude” toward becoming chronologically gifted instead of challenged – apply fun humor skills in dealing with older age.
Sid Ridgley is an organizational development specialist and professional speaker who provides insights, guidance, and practical tips & hints to leaders in their pursuit of creating organizational workplaces that are customer and employee centered. He specializes in the areas of Customer Satisfaction & Loyalty, Sales, Leadership development, and front-line driven cultural change processes.
You will learn: Communicating effectively is more than listening and talking, the importance of understanding the role of leadership, how to identify your own leadership style and adapt your behaviour to others, effective methods of building teamwork, how to reduce absenteeism and tardiness, that there is a method for dealing with conflict and anger in the workplace. This program helps organizations identify creative original thinkers and partner them with team members who can effectively advance, refine, and execute good ideas. Too busy? Then this program should be your top priority! Control the demand on your valuable time, energy and resources.
More than 25 years of first-hand retail experience in executive and sales management, finance, marketing, and restructuring qualifies Terri Kabachnick as one of retailing's most sought after productivity specialists. Terri's highly motivational and informative presentations educate managers and executives in the behaviors, beliefs, values, attributes and competencies necessary for top performance productivity.
Turnover, employee dissatisfaction, poor morale, and low productivity are not the problem. They are the symptoms of a problem. In a powerful humor and story-filled presentation, Terri explains and demonstrates the critical factors of promoting the people power in your organization. It all begins by understanding and practicing the "Principles of Power." Turnover. It's wonderful for breakfast, but it's become a steady diet for too many businesses. It's expensive. It's frustrating. Time consuming. Wasteful. But companies can't seem to stop the revolving door. In an interactive, how-to style, Terri provides solutions and take-home actions.
Beverly Kaye is the founder and CEO of Career Systems International and is one of the nation’s leading authorities on career issues in the workplace. A dynamic and committed keynote speaker, Beverly’s presentations engage participants, stimulate learning and inspire action. Beverly has spent years researching corporate strategies for developing, engaging and retaining knowledge workers. During the last two decades, she has worked with a host of organizations to establish career development systems and coaching interventions. At the same time, she has been a strong proponent of the need for employees to manage their own careers. So where does a manager begin when it comes to keeping good people? Dr. Kaye can take the guesswork out of employee retention by explaining 26 hands-on strategies – literally, from A to Z – that any manager, supervisor, or team leader can put to use now. It’s an inexact science, to be sure. Yet recent reports from companies like Southwest Airlines and Sears show that turnover and customer service are inversely related – that is, the lower the turnover, the higher the customer satisfaction and retention and, ultimately, profitability. Dr. Kaye can discuss the common sense behind keeping employees and customers and how to make it common practice.
When you want your people to build stronger relationships, take responsibility for outcomes, improve bottom-line results, increase productivity (and profits), reach new targets and goals, take action, and have fun while doing it ... Kit Grant will provide them with the necessary tools and techniques. Kit encourages people and organizations to expand their comfort zones to increase productivity and profits through a process known as Laugh and Learn. His programs emphasize people taking personal responsibility for their results. He provides the means to multiply success opportunities rather than providing an overview of theoretical models. Your people will “get it”!
Service must be part of who you are ... not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition's best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends. Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand ... written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.
Mark Scharenbroich has spent his career working in the field of education sharing messages of how to improve school performance by improving school climate. His messages remind us of the significant correlation between a student’s success in the classroom and the quality of the personal connections in the school house.
When you consider the cost of what it takes to run a school for one hour, that one-hour assembly better be worth the investment in school time and resources. Students will benefit in the following ways. They will: Build stronger connection within their school community. Be inspired to make the most of their school experience. Feel encouraged to make positive choices for positive growth. Honor and appreciate their educators. Demonstrate respect for self and others.
John Patrick Dolan does not just teach negotiation. In his long, successful career as a trial lawyer he has mastered negotiation. In fact, through his firm LawTalk™, John trains other legal professionals how to excel in this crucial skill and art. You will be entertained as well as informed by John's unique style and fascinating anecdotes. His seminars live up to the phrase "never a dull moment." By the end of your time with him, you will be eager to try your new skills. When you do you will be impressed by their effectiveness and your co-workers and bosses will be impressed by your new expertise. Don't miss this opportunity to hear one of today's most exciting speakers. This program focuses on application, not theory. Thousands of lawyers have attended this program and uniformly agree it's the best! You will learn strategy, tactics, tips, and how it all works. You will never again pay too much, settle for too little, or give in too soon. In this program participants can sharpen the skills necessary for a profitable practice. Learn the skills you need to write with clarity and precision, as well as negotiate the best deals possible!
As a speaker and educator, Dr. Fraley brings an entertaining, inspirational, no-blame, no-shame, guilt-free approach to developing better energy, balance, and optimal health. With a rich professional background, and plenty of experience, she offers fast paced programs that make a difference. You will learn how to optimize energy for personal and professional success, how to create a can-do mind set, how to develop a more personal responsibility, how to reduce or eliminate pain, and how to live longer and better.
Sue Podany is the "Communication Fitness Coach". She can help you and your company "flex" your communication muscles for enhanced performance and profits. Your relationships will improve, you will be more focused and you will have more energy. Use her tips and techniques to help reduce those "cranky attitudes", improve performance and strengthen teamwork.
She knows that being healthy means a lot more than not being sick. Being healthy means a richer, more vibrant way of being alive. Life is a "do it yourself project". Make a choice right now to add zest to your life and INVEST IN YOURSELF. The time is right, do it now, don't wait. Would you like to learn how not to give your energy away to the difficult people in your life? You know the ones that were put on this earth to make your life miserable! Sue can teach you how to deal with those difficult people and how to stay in your own power. Your energy is contagious. What message is yours sending out?
Tim Gard, CSP, CPAE is a drop-dead funny, laugh-out-loud humorist, who teaches audiences to look at life with humor, and through the lens of what he calls a Comic Vision®. A leading authority in stress reduction through humor, Tim is an accomplished author, keynote speaker, coach and consultant. Having received the CPAE designation in 2006, Tim was inducted into the Speaker Hall of Fame and is now in the top one percent of the top one percent of his industry! For over a decade, audiences around the world cheer and applaud when they hear the name Tim Gard! See reality and share the fun of it with laughter, good humor, and through the lens of your Comic ®Vision! Portraying the daily (and often overwhelming) challenges found in these hectic times, Tim Gard offers his humorous and powerfully effective approach to stress-diffusion and frustration-eradication! In this full day or half day workshop, Tim Gard CSP, CPAE gives participants a fresh approach to stress-reduction by sharing his effective techniques that encourage teamwork, personal accountability, and solid good-humor characteristics.A leading authority in stress-reduction through humor, Tim shows audience members how to diffuse frustration, aggravation and other negatives which, if left untended, can result in significant loss in productivity. Awaken understanding, and sharpen ability to use humor's positive effects in the workplace with Tim's Tao of Humor! In this full or half-day workshop, Tim shows how to use ordinary items in extraordinary ways and neutralize life's stressors. Participants walk away able to invigorate and motivate themselves.
Alan Vengel has provided his services to companies for over 20 years as a consultant and speaker on Leadership Training, Influence and Negotiation, and Talent Retention and Career Development Vengel has developed and is a master trainer for the highly acclaimed skill building courses The Influence Edge™ and The Negotiation Focus™. When employees apply Alan’s methods, they're able to get work done faster, form stronger alliances, reduce conflict, relieve stress, and negotiate their way through situations that would previously have stopped them dead in their tracks. Vengel’s strategies aren’t based on manipulation. Instead, they're based on ethical, relationship-building principles. People aren’t born with influence skills. They must learn them. Using a systematic approach to making people more persuasive and influential, Vengel Consulting Group, Inc. has developed a suite of influence development and communications courses. Salespeople, customer service representatives, project managers, corporate leaders, IT professionals, and others have discovered that our courses are effective and powerful, delivering proven results. Negotiation Focus® is a one- or two-day skill building workshop in which participants quickly learn new behavioral tools that they can put to immediate use to more effectively negotiate the outcome of events. The techniques participants develop provide them the necessary skills to achieve better agreements and longer lasting relationships.
Brian Lee, widely known as 'Healthcare's Mr. Loyalty,' is a dynamic keynoter on the most relevant topics facing the healthcare industry today. As architect of the Employer of Choice - Service Excellence Initiative, Lee has published extensively, including his bestseller: "Keep Your Nurses For Life". Advance orders on Lee's pending book, "The Hospital of Choice," already point to bestseller status. If you need to ignite enthusiasm, motivate your delegates, or inspire change...book Brian Lee as the keynote speaker for your next event. For more Brian Lee products, please see the Custom Learning Sytems e-Store. The reality is HCAHPS is so pervasive that hospital boards and CEOs simply can't look the other way. Learn why your nurses are your most valuable asset…and what you should be doing to protect them! Patient satisfaction is good business for hospitals. Learn why and how in this dynamic presentation.
Marjorie Brody, CSP, PCC, CPAE Speaker Hall of Fame, is the Founder and Fearless Leader of BRODY Professional Development. She is the author of more than 18 books, including the award-winning "Help! Was That a Career Limiting Move?" She holds an MA (Master of Arts) degree in Public Address & Rhetoric from Temple University. She has also served as etiquette columnist on BusinessWeek online and an etiquette advisor for EveryRule.com.
Rudeness, faux pas and business blunders run increasingly rampant in our fast-paced world. Now more than ever, no one can afford to have poor manners. Business Blunders … is the wake-up call your staff needs. Focusing on the most essential and often elusive points of corporate civility, this eye-opening presentation will entertain and educate your employees. Your investment will be immediately visible to you – and your clients – in the lasting polish of your employees. It goes without saying that a company’s personnel are its greatest asset. Your people are your best product and reflect all that your corporation stands for. A dedication to personal marketing benefits corporate productivity and maximizes employee retention and potential. The ability to market yourself internally within your own organization or within your industry is absolutely crucial to boosting your career and personal fulfillment. Market Your MAGIC reinforces P.T. Barnum’s time-honored principle that “Without promotion, something terrible happens … nothing.” Take action and enlist Marjorie’s magic formula of marketing (Pay attention to your personal manner, Develop advocates, Continually grow, involve yourself, Create commentary) to get employees the visibility that they – and you – deserve.
Michael Kerr is an award-winning international speaker and humorist and is the author of five books. He is known as one of North America’s leading authorities on how to create healthier, less stressful, more creative, and more inspiring workplaces by helping audiences tap into their humour resources. Michael’s programs offer relevant, practical ideas delivered with his memorable brand of high-energy, safe humour. His experience as a communications manager—combined with more than fifteen years of extensive research on humour and inspiring workplaces—has provided Michael with a wealth of ideas and insights.
Why choose between content and fun when you can have both? Putting Humour to Work presentations offer practical, relevant ideas delivered in a fun, energetic and memorable style. You will laugh as you learn. Why choose between content and fun when you can have both? Inspiring Workplaces offer practical, relevant ideas geared towards creating healthier, happier and more productive workplace environments, delivered in a humorous and memorable style. You will laugh as you learn.
Terry's motivating message is exactly what people need to get past the uncertainty and indecision of these challenging times to make change work. He moves people into action that gets positive results. You get a fired up audience, and you'll look like a hero. More importantly, you'll see people implement what they have learned long after the conference is over. Terry is considered by many to be the preeminent expert on the human side of change management. His programs have touched thousands around the globe through his live keynote programs and online ezine. Terry's programs are more then motivational. His dynamic and compelling programs provide both the attitude adjustment and the practical strategies for organizations, leaders, and teams to make strategic change work! The change journey continues! This powerful program provides today's leaders with practical tactics that make change work. You'll learn how to generate and sustain commitment to a compelling vision, develop an organization that is excited to learn, encourage early problem solving, motivate diverse teams, and focus resources to support your strategic business goals. Shape your organization's culture. This dynamic program explores how leaders spread cultural change by driving core values, asking strategic questions, and sharing best practices along with inspirational stories. You'll learn how to generate and sustain commitment to guiding principles and ensure that your team makes wise critical decisions in support of the organization's vision and values Your task is to keep hope alive in this age of cynicism. This insightful program will help you and your team focus on "the optimism advantage" as you face ever-increasing personal and organizational challenges.
For the multitudes that have heard her, Naomi's warmth, enthusiasm and unique insight into the dynamics of person-to-person relationships have made her a "Remembered Experience". Each year she speaks extensively at seminars, association meetings, corporations and conventions, stimulating her audience to achieve new levels of professional and personal growth. In addition to being a much-sought-after professional speaker and emcee, she is the author of two inspirational gift books, "The Gift of Family - A Legacy of Love" and "More Beautiful Than Diamonds - The Gift of Friendship," and has co-authored Speaking Secrets of the Masters, Meditations for the Road Warrior and many other multi-authored books.
Take home more than souvenirs and great memories, take home "Pearls" for Success: Establish your 2008 goals, Boost your bottom line, Achieve better office productivity, Increase your patient base, Invest in your future, and Keep your staff for life.
For 15 years, Karyn has been speaking to audiences about the application of humor in a work setting. More recently, she has combined her work with the Six Advisors Success System; a marriage of the formal science of axiology and the success principles defined by Og Mandino in his book, The Greatest Salesman in the World, in order to effect real change in the arenas of business and personal growth. Karyn is President and Founder of HumorX. Through her years of research and experience, she’s determined that humor and its powerful consequences (physiological, psychological, social and spiritual) offer benefits in the work place that can be the catalyst for change that will move groups forward and allow individuals to live more positive, productive and happier lives. Karyn is serious about humor and business growth!
From scientists to salespeople, thousands have learned to become happier and higher-performing with others by adopting Kare Anderson's life-affirming methods. This once "phobically shy," Emmy-winning TV commentator turned public speaker shows how to communicate to connect. Through Kare you can discover how to become more clear, compelling, collaborative, client-attracting, and quotable. Kare's the publisher of the international "Say It Better" ezine. She's the author of several books, including Getting What You Want (in 19 languages), Resolving Conflict Sooner, Walk Your Talk: Grow Your Business Faster Through Successful Cross-Promotional Partnerships, and Beauty Inside Out.
Generate more sales while spending less money. Join forces with those who serve your kind of client. Adopt a more efficient marketing method than "solo" advertising, PR, or networking efforts. Discover why all sizes and kinds of businesses are enthusiastically adopting Kare's approach to out-market their competition. From the creator of several cross-promotion campaigns and books, learn 10 proven methods and the swift steps to jump-start your first customer-attracting offer. From the first sight to the last smell, give people more reasons to buy on the spot and brag about it. Often the smallest changes in signage or staff behavior spur the biggest profits. Kare has brought these "buying cues" to managers of stores, stadiums, hotels, and hospitals. Leave this session knowing exactly how to conduct an"Exposures Audit" that enables you to increase sales, referrals, and repeat visits.
Larry Pearson is a professional speaker and performance enhancement consultant. His company, The PEARSON Group, was formed to help companies identify key business issues and achieve exciting results. From Professional Selling to Executive Management, Larry sharpened his business skill over 22+ years with 3 Fortune 500 companies. Larry's dynamic, passionate, and often humorous approach warrants maximum retention of his message. A workshop designed to provide the front-line supervisor or employee leader an opportunity to acquire the necessary skills and strategies to elevate their performance and performance of their team as it directly relates to your Health, Safety and Environmental goals and expectations. What is more important - The right attitudes or the right skills? Employers now are focusing on how they can recruit the right employees and retain them and motivate them to achieve their maximum potential. Employees learn how to interact with others and appreciate others' behavioral styles within the organization. Increased communication awareness is noticed immediately after this seminar.
Bruce Lee is President of Encore Seven Inc., a training company he founded with his wife, Toni. Bruce’s training objective is to assist individuals and organizations to improve their leadership performance, increase market share and enhance employee and customer satisfaction - creating a culture where customers and staff do not want to leave! His program specialties are Employee Retention, Customer Satisfaction, Teleseminars, and Inspirational Keynotes
The soft skills of recruitment and retention to engage and motivate your talent How to be inspired with a take-charge attitude An inspiring tribute to "Nurse Angel" healthcare professionals
Founder and chief executive of Imagine What If, Inc., Joe Flower has been writing, speaking, and consulting about creating change for over 25 years. He is author and co-author of several books as well as three major healthcare compendia and several hundred articles, and a contributing editor at Physician Executive, and Hospitals and Health Networks Online.
In his powerful keynotes and interactive workshops, Joe Flower shares his unique grasp of the forces transforming healthcare, such as the aging of the Baby Boom; radically new pharmaceuticals and therapies; digitization and automation; extreme cost pressures; shifts in payment structures; and perhaps greater than any of them, the rising power of the consumer. These talks and workshops help your organization reshape itself to be more nimble, knowledgeable, and change-competent in the face of these great change vectors.
The founder of two world-renowned entrepreneurship organizations, the Young Entrepreneurs’ Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE), Verne is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms and hosts a faculty of well-known business experts including Geoff Smart, Jack Stack, Don Peppers, Aubrey Daniels, Neil Rackham, and Pat Lencioni and is educational partners with GE, Southwest Airlines, and Dell. Gazelles has also created the first affordable "digital dashboard" web-based application called Flash Report.
Most firms think they have a viable strategy, but don't. There are four critical decisions anchoring an effective strategy for dominating your industry, which revolve around Verne's famous one-page strategic planning document. As the "Growth Guy" syndicated columnist and Contributing Editor for Fortune Small Business magazine, Verne provides practical and "actionable" tools growth companies can use in creating focus, alignment, better communication, and a killer strategy. The objective is tripling profitability and/or increasing the cash flow of a business, while blocking out competition.
An extended illness at age 12 led to her unwavering vision of becoming a nurse. A long marriage to a prolific artist led her to explore creativity—who has it, how can it be tapped, and why this is important in daily living. The death of her young sister-in-law brought early awareness of the denial of death that our culture fosters as well as the knowledge that death can occur at any moment. Her mother’s obsession with the fear of a long drawn out dying process illuminated the opposite side of sudden death. In the early eighties, Laura began exploring the relationship between creativity and health through the publication of 16 editions of the Blue Sky Journal. The Journal invited people who did not consider themselves to be artists or writers to submit poetry, stories, art, or articles about creative people. The purpose was to stimulate creativity in each of us as well as bringing community to this process. By the nineties, the parents of many of Laura’s friends were beginning the dying process as well as peers succumbing to cancer. These stories, each in their own way, brought light to the changes in our medical system in this century, the disconnection between spirit and the body, and how and when purpose in life can be related to living it well or letting it go.
Valerie Cade is human connectability! Her inspirational "down-to-earth" sincerity which is both relevant and laced with humor, is her trademark. She is CEO and co-owner of one of Canada's largest seminar and implementation consulting companies and she is an international keynote presenter. Her business and speaking experiences come first hand. The "old" motivational approach is not applicable for audiences that are "in the know". Today's challenge is not necessarily acquiring more information. Today's challenge is to be inspired to take action and use the information. Valerie's unique combination of experience, humour and enthusiasm is a winning formula for your personal and professional success.
Discover how to create meaningful relationships using the 'Relationship Success Factor'. By creating valued experiences, we save our energy from 'pulling' and end up 'attracting' the customers and clients we want. Employee turnover can be managed and you can have loyal staff!
Dennis Heck, FACHE’s career includes 12 years as President and CEO of a large integrated health system serving northern Indiana and southern Michigan. He was responsible for leadership of a multiple facility system engaged in acute care, long term care, home care, primary physician medical care and the development of managed care products. This included 2500 FTEs and a medical staff organization of more than 500 physicians. More recently he was Vice President at Press Ganey – responsible for the development of strategic partnerships which enabled it to realize its goals related to growth and profitability. Dennis is currently Vice President of Educational Services at Custom Learning Systems Group Ltd., where he serves as an educator and mentor to clients across the United States and Canada as they engage in the exclusive CLS cultural transformation process. An ACHE Fellow for 15 years, Dennis is also an associate faculty member at the Universities of Indiana and Notre Dame and teaches healthcare administration at graduate and undergraduate levels.
Glenna Salsbury provides life-changing insights and inspiration to organizations who want to grow personally and professionally. She is featured on many radio and television programs including Good Morning America. She authored The Art of the Fresh Start, is featured in the first edition of Chicken Soup for the Soul, and is a contributing author in Meditations for the Road Warrior.
Your leaders and managers will discover meaningful insights into the communication skills essential to leadership excellence. They will have a renewed desire, along with the skills, to make a difference in the workplace and throughout your organization. This program will teach your people how to "do the impossible" for your customers. The results include increased motivation and morale, as well as an increase in profits from repeat and referral business. Your attendees will gain an increased appreciation for the unique contribution they can make in the world where they live and work. They will be entertained and encouraged by this lively program.
On November 24, 1985, Jackie woke up just like any other person. Later that evening she was on a flight from Athens, Greece bound for Cairo, Egypt. Her life would never be the same. Ten minutes after takeoff, three men calling themselves the Egypt Revolution began to wave their guns and proceeded to take control of the airplane, and the lives of every person onboard. A gun battle ensued as the terrorists took control of the flight. We were forced to land in Valetta, Malta. The terrorists began to execute one passenger every 15 minutes until their demands for fuel were met. Like four passengers before her, she was shot at point blank range, execution style, thrown from the plane onto the tarmac and left for dead. For five hours, she drifted in and out of consciousness until an airport grounds crew retrieved my body on its way to the morgue. Fifty-nine passengers died during the ordeal.
Her keynote presentation, The Courage to Succeed, shows us how we can all become peak performers through our attitude and our reactions to change, adversity, and challenge. It is designed for groups who want to boost morale, provide their people with a lift, and inspire them to do their very best on a daily basis.
Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results. Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She is an expert in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change.
Face it--front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude. The best way to survive in today’s fast moving and changing workplace is to be better and smarter every day. You must examine what value you add to the organization and you team. This session covers how individuals must make a difference and increase their results daily. People will learn to understand and love change, take risks and action to make things happen. Lisa shares questions to identify what value you add and create an action plan to increase your value. You will also hear how to create your own luck and success and maintain an attitude of energy and enthusiasm. Today’s world is one where everyone must accept that we are all "self-employed". Lisa will give people a chance to laugh and learn while accepting the new reality. This session will give you the strategies that will set your team apart. Ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; and develop operating agreements to ensure accountability.
Hundreds of organizations have had Susan come back more than once because she touches people. Susan believes that too much of our lives are a result of decisions we make unconsciously or sub-consciously. Her goal is to inspire people to make more deliberate, conscious choices resulting in better lives, better relationships and healthier organizations. Susan was chosen from hundreds of candidates to deliver the very first professional seminar for working women in Japan. In 1988, she delivered her humor and insightful day-to-day techniques that supersede national and cultural borders.
Ms. Butts has over eighteen years of management consulting experience in the health care industry, predominantly spent supporting clients in the implementation of system-wide quality improvement and in improving customer service. Sue is a team builder and has successfully supported many clients in developing and implementing their improvement objectives. Because Sue is a skilled communicator and facilitator with the interpersonal skills to interact with broad and diverse groups, she rapidly engenders the trust and confidence necessary for a team to perform efficiently.
Harold Taylor, president of Harold Taylor Time Consultants Inc. has been speaking, writing and conducting training programs on the topic of effective time management for over 25 years. He has written 16 books, including a Canadian bestseller, Making Time Work For You. He has developed over 50 time management products that have sold in 38 countries around the world. His monthly Time Report has been published for twenty-two years and he has had over 250 articles accepted for publication. Prior to his speaking career, Harold held management positions in industry for twelve years and taught business subjects for eight years at Humber College in Toronto. He has been an entrepreneur for forty years, incorporating four companies during that time, all of which are still operating successfully. Since 1981, when he incorporated the time management company, he has presented over 2000 workshops, speeches and keynotes on the topic of time and life management.
In this instructional talk, laced with his inimitable brand of humour, Harold explains how to get things done. He explains how to translate goals into action through the use of a time planner. Among the hints: how to schedule realistically, making appointments with yourself, gaining commitment on the part of yourself and others, co-ordinating the planner and the follow-up file, and making time for family and friends. In this fast-paced, humorous presentation on the causes, consequences and cures of excessive stress, Harold shares personal experiences, research and anecdotes that will keep you entertained as well as enlightened. He explains why "Type A" personalities are not necessarily at risk, why anger is more dangerous than speed, and how you can remain calm and effective in a stressful environment. "Life is a rat race only if you're a rat," he claims. How serious is procrastination? Why do we do it? What are the results? How can we control it? These questions will be answered.
Dr. Alan Rosenstein is currently Vice President and Medical Director for VHA West Coast, Pleasanton, CA. He is noted for numerous publications, lecture, seminar presentations and national and international consultation experiences in the areas of performance improvement, information management, decision support, performance profiling, health economics, resource and case management, technology assessment, outcomes analysis, nurse- physician relationships, organizational dynamics, physician engagement and physician leadership, quality improvement and cost-effective care.
He will discuss the positive attributes of effective communication and collaboration in improving patient safety and quality outcomes of care, raise awareness as to the status, prevalence and significance of nurse, physician and staff disruptive relationships and address the barriers to effective communication.
Karen and Simon Fox's Foundation, Adventures in Caring, delivers compassion through its all-volunteer Raggedy Ann & Andy Patient Care Programs for hospitals and nursing homes. In twenty-two years of service, the Raggedy Ann & Andy volunteers have made almost one million heart-to-heart visits with patients, and their family members. Adventures in Caring teaches compassion through Service-Learning at the University of California, Santa Barbara; Seminars for health care professionals, workshops for volunteer caregivers, and keynote presentations for the general public; and educational books and videos.
Learn the skills that enable you to approach emotional situations with confidence, communicate in the ways that are most appreciated, avoid the pitfalls of inappropriate communication, and create a healing rapport with the people you serve.
Randall L. Hutchinson, MBA, is director of customer service and performance enhancement at Geisinger Health System in Danville, PA and leads its service excellence initiative. He present routinely to both doctors and nurses on the topic of service excellence and communication skills and has presented at several conferences on these topics and I have published an article on patient satisfaction in “The Physician Executive.”
Attendees will have an increased understanding of the importance of clinician communication skills as an essential aspect of health care. Attendees will also have a clear understanding of how to start creating a physician culture of service excellence and will see demonstrated results from a case study in which the physician culture has been aggressively worked upon.
Through humourous anecdotes and stories, Al delivers the driving message that in order for us to have a world fit to live in, we must first have a self worth living with and a philosophy to live by. Al defines exactly what it takes to have a 'self worth living with', and how knowledge, skill, and attitude contribute to that goal.
Today's healthcare organizations must promote proactive leadership techniques which drive measurable results for improvement and growth. There is no time left for process without results. Attendees of this invigorating session will learn specific techniques for mobilizing an effective and productive team.
In a tough economy and a world of dramatic change, Brian will explain how personal leadership and team empowerment can transform outcomes.
Participants will be lead in an exploration of the principles of a culture of Radical Loving Care. Radical Loving Care means consistently reaching beyond ourselves to help others with both high competence and deep compassion. Ideas explored will include "Mother Test", The Golden Thread of Healing, The Sacred Encounter, and The Servant's Heart. Four key relationships and seven key questions will be defined and explored.
Research shows employees that have clearly defined, well-communicated expecatins are happier and more successful in their jobs. If motivating and retaining employees has you baffled, this program will teach you how to achieve mutual appreciation and understanding for each other, while improving productivity, morale, teamwork, and job satisfaction.
A key factor in HCAHPS success is having the right people with the right attitudes consistently exhibiting the right behaviors. The first step in this process is to ensure we hire the right people. In this session, as you work through an example of a vacancy, Michael will show you a scientifically based model that will ensure you hire the right person every time.
As healthcare organizations increasingly rely on self-directed and other teams to achieve their goals, the performance of the members of those teams has never been more important. This session will equip delegates with the skills necessary to increase their contribution to their group's mission by improving focus, results orientation, communication skills, self discipline, and courage.
Recognize the causes and contributors to negativity, change negatives to positives, and employ practical techniques to reduce negativity in ourselves and others.
Healthcare professionals constantly juggle government scrutiny, economic constrictions, and the exhausting task of guiding patients and their families through the difficult decisions of their illness. Take home the three essentials everyone needs to stay resilient under pressure.
Ever been backed into a corner? In this fast-paced session, you'll learn how to handle tough people and tough moments with composure and confidence. You'll take home new flexibility in action, thought, and feeling, to better handle any predicament.
Skylakes Medical Center is featured in Marilyn's book "Who's your Gladys?". In 2002, Skylakes began a customer service initiative, creating a strong culture of service excellence and raising CSI scores to the highest levels.
Hospitals must address the speed at which patients move through the system proactively, to ensure the patient is safe, satisfied,, optimizing space, assets, and human resources. This session will promote some to fht ethings that hospitals have done that have successfully improved their patient flow and their patient satisfaction scores.
Donna Hartley Donna Hartley has an amazing story…she is proof that one woman can walk through fire and deliver a message powerful enough to impact millions of lives. Drawing on her three life changing events of surving a fiery plane crash, Stage 3 melanoma, and open heart surgery she ignites her audience with 'firepower' to awaken their untapped potential. An international motivational speaker for 25 years, she shares her wisdom-based strategies to master life's challenges.
Combining thoughts about life and change with humor and creativity, this though provoking and lively presentation will have you inspired and laughing at the same time. Don't miss the popular finale, 'The Evolution of Dance', which has been featured on Good Morning America, The Today Show, Oprah, CNN, and others.
Often called the Tony Soprano of motivational speakers, Vinny's not afraid to tell it like it is. He breaks don the motivational metaphors and profound parables into one big block of gorgonzola. "You don't touch my chees, let alone move it." In a day when no one has time for 12 steps or 7 habits, audiences across the country are going wild for Vinny's simple, two-step motivational program: 1: Get off your butt. 2. Do something
In this upbeat session on personal motivation, you'll discovertips on how to stay on top of the world in a world that's often upside down. You'll leave this program with renewed energy to live on purpose, take better control of your life, and handle the changes around you with grace and humor.
With today's fast-paced,constantly changing healthcare industry, the need to be creative has never been more important. To be competitive, hospitals need to provide high quality products and services delivered in a customer-friendly, cost-effective, and time-efficient mannger. During this highly engaging program, Michele will challenge your mind to think and respond to situations in a fresh new way.
It's your turn! In a profession that depends on you to look after others, nurses are all too ofthen left to their own devices when it comes to looking after themselves. It is time to put yourself first with doable, result orient tools to help you reclaim your wellness and dramatically increase your work/life satisfaction so you can service others even better.
As healthcare becomes more and more competitive, it's critical to create uniqueness in the market. In this interactive program, Stephen Tweed will demonstrate how you can create competitive advantage in your market by providing exceptional experiences for patients, physicians, and employees.
Come laugh and learn in this highly interactive session. Experts tell us that the most successful people in life do one thing well. They make great choices! Our fast paced life continually demands more and more of us ech day. Every time you're faced with change or a stressful event, you have a choice: an opportunity to shed and grow personally and professionally or you can allow the change to get you stuck, drain your energy, and hold you back.
Being sensitive to others is one fo the great and necessary strengths of working in healthcare. It also leaves som of us ope to being taken advantage-of. Without the kind of courage that compliments sensitivity, it's often difficult to have the crucial conversations necessary to maintain accountability and take the lead in important situations. What would you do if you discovered that you are far braver than you think you are?
A comprehensive organizational development program that focuses on 5 areas: Leadership Development, Change Management, Team Building, Customer Service that creates Wow!, and Attitude Enhancement that focuses on the fact that only those who drive change maximize their potential. There are consistent, specific strategies that always co-exist with 5 star operations. These steps create an indelible program that mixes leadership, change management, teambuilding, and customer service.
What does it mean to become a 'Category of One'? In this entertaining presentation, Joe Calloway invites you to choose to be extraordinary. Success isn't rocket science - it's ordinary people doing work that they care deeply about. Make the choice!
Greatness is a one-day-at-a-time process built on personal integrity, flexibility, and a sense of humor. Using her Keynote Concert style, Nashville's Jana Stanfield provides entertainment, inspiration and encouragement. You will leave this session feeling more than uplifted and motivated. You will also feel appreciated for your dedication to your work.
LeAnn Thieman, CSP
Most healthcare workers didn't choose their careers because of the great hours, pay, and working conditions! LeAnn Thieman reminds them why they joined, and why they stay. Whith compassion and humor, LeAnn offers a care plan to care for themselves as attentively as they do others. She helps them identify factors contributing to burnout, then she inspires them to balance their lives at work and home, to mentor and support each other, and reignite their passion and commitment.
|
Bill Clennan
Bruce Spurlock, M.D.
Dr. Judith Briles
Ed Oakley, B.S., M.S., CSP
John Simmons, B.A., B..Ed.
Jana Stanfield
Mark Sanborn, CSP
Scott Friedman, CSP
Alvin Law, CSP
Eileen McDargh, CSP, CPAE
David Glickman
Lou Heckler, CSP, CPAE
Fred Lee
Ava Fluty, ND, M.Ed., CNHP
Michael Bayer, CSP, MBA
Irmajean Bajnok
Clint Maun, CSP
Erie Chapman, M.T.S., J.D.
Ken Banks
Michele Matt, CSP
Roger Burgraff, Ph.D.
David Dworski, Ph.D.
Michael McKinley, CSP
Linda Edgecombe, CSP
Jodi Walker, CSP
Tim Richardson, CSP
Russ Stolnack
Lola Gillebaard
Sid Ridgley
Terri Kabachnick, CSP
Dr. Beverly Kaye
Kit Grant, CSP, HoF
Mark Scharenbroich, CSP, CPAE
John Patrick Dolan, CSP, CPAE
Dr. Lynn Fraley
Sue Podany
Tim Gard, CSP
Alan Vengel
Brian Lee CSP
Marjorie Brody, CSP
Michael Kerr
Terry Paulson, Ph.D., CSP, CPAE
Naomi Rhode, CSP, CPAE
Karyn Buxman, RN, MS, CSP, CPAE
Kare Anderson
Larry Pearson, CSP
Bruce Lee
Joe Flower
Verne Harnish
Laura Larsen
Valerie Cade
Dennis Heck, FACHE
Glenna Salsbury
Jackie Pflug
Lisa Ford CSP, CPAE
Susan Freeman
Sue Butts-Dion
Harold Taylor CSP
Alan Rosenstein MD, MBA
Karen and Simon Fox
Randy Hutchison
Al Walker
Brian Lee CSP
Stephanie Staples
Marilyn Suttle
Donna Hartley
Judson Laipply
Vinnie Verelly aka Johnathon Schwartz
Elizabeth Jeffries, RN, CSP, CPAE, HOF
Stephen Tweed, CSP
Kathy B. Dempsey
Willie Jolley CSP, CPAE
Joe Calloway CSP, CPAE
LeAnn Thieman, CSP|
© 2009
HealthCare Speakers Bureau, a member of the Custom Learning
Systems Group All rights reserved. 1-800-667-7325 |
|