The HealthCare Service Excellence Conference is a premier, not-for-profit, North American in scope, annual event.  It is presented by the HealthCare Service Excellence Association and organized by Custom Learning Systems Group Ltd. in association with its conference sponsors and partners.

CLS is a company dedicated in helping health care facilities create Service Excellence with proven strategies to improve patient satisfaction scores and ratings.  CLS helps organize and sponsor the Annual HealthCare Service Excellence Conference.