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Conference Brochure

Download the full 2008 conference brochure!  

 

 

View winners from previous years.  Nomination forms are now available for download! 

 

View pictures from the 2007 conference in Nashville, TN.

 

Click to read more about this year's important partners.

 

See what your peers had to say about last year's conference.

 

Do something original!

 Integrating Service, Safety, and Operational Excellence

 

A Terrific conference!

A special thanks to:

  • Brian Lee - Winning at HCAHPS / The Business Case for Patient Satisfaction
  • Mark Stanley – Secrets of Lean Six Sigma to Improve Safety & Service
  • David Dworski – A Clinician’s Guide to Managing Difficult Patients
  • Bill Lytle & Doug Jordan – Effective Performance Appraisal – Drive a Service Excellence Focus
  • Jeff Morgan – Leading your Hospital’s Culture of Safety: The Catalyst in Providing
    Excellent Quality Care
  • Dr. Alan Rosenstein & Michelle O’Daniel – Unlocking the Generational and Cultural Mystery
    of Workplace Motivation
  • Dr. Dale Bratzler - Hospital Leadership and the Relation to High Performance: The Development of New Metrics
  • Gwen Faust - HCAHPS: The Patient Experience and the Impact of Value-Based Purchasing on Healthcare Providers
  • The Honorable Conrad Mallet Jr. - the Role of Hospital Leadership Transformation to World Class
  • Stephen Tweed - Crafting your Uniqueness by Creating Exceptional Customer Experiences
  • Daryl Weaver - ER Stat
  • Pat Tyler - Building a High-Performance Culture Around Patient Safety
  • Cathy Wilson-Sands & Natalie R. Edwards - Hardwiring Service Excellence: What's All the Hype?
  • Tom Hutchinson: “Winning at HCAHPS”

 

 

“ Every one of my staff, all from different areas of Health Care,
said it was the ‘best educational program they have ever
attended’. Certainly worth every penny.”

David Wallace, COO
Medical Center of Southeastern Oklahoma

 

Some of the Conference Delegates in Nashville (2007)
 
   
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