healthcare service excellence and employee retention consultants

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Patient Satisfaction Consultants, Service Excellence Consultants for Hospitals, Employee Satisfaction for Hospitals, HCAHPS Consultants, Hospital Service Excellence Consultants

 

GoalMaster Software and Performance Accountability System

Create a performance accountability system to achieve strategic improvement goals.

Bellwether

Turn real-time patient feedback into fast and sustainable improvements that improve HCAHPS scores.

ED Blueprint

A comprehensive assessment of Emergency Department policies, procedures, and processes, with a step-by-step implementation blueprint to achieve a breakthrough in patient satisfaction.

 

 

 Mobilizing for Service Success
Mission: A structured coaching process to maximize service excellence program implementation effectiveness.    
Deliverables:
  1. 2 monthly coaching calls with service excellence team leaders
  2. Post coaching call implementation plan
  3. Monthly coaching call with senior management team
  4. GoalMaster Leadership Accountability Software tool
  5. Progress evaluation briefing
  6. 2 registrations to Healthcare Service Excellence Conference

Outcomes:

  1. Charter an effective Service Excellence Council and performance improvement teams
  2. Stay disciplined and focused on measures and targets that positively impact patient satisfaction scores
  3. Overcome the 12 biggest mistakes that hospitals make improving patient and employee satisfaction
  4. Create a system of accountability that keeps everyone moving toward increasing patient satisfaction
  5. Use the GoalMaster Leadership Accountability softer to delegate, track, and effectively follow-through on tactical and strategic service excellence goals
  6. Increase the success of service excellence efforts through effective post-coaching implementation plans and follow-up
    
Testimonials: "Reinforces the necessity of 'follow-up' - not to expect or assume it as done."

     - Barbara D. Nichols, CEO/President, Corry Memorial Hospital

"Small measures of commitment lead to big changes in excellence.  I like the way CLS really know what is going on in our system and calls us to excellence."

- Sister Patrick Murphy, Mission Director, Avera Holy Family

"Helpful guidelines and practical information and examples from other hospitals."

- Jackie Hiem, RN, Clinical RN, Mercy Medical Center

 

    
 
  • download pdf file of process detail