|
|
Bellwether - The Continuous Improvement
Tool
|
Mission: |
Turn real-time
patient feedback into fast and sustainable improvements that
improve HCAHPS scores. |
|
Deliverables: |
- Web-based control and analytics panel:
- Inpatient performance improvement question set
- Run-chart functionality to determine problem
frequency and resolution-nearness
- English/Spanish capability
- HIPAA and Joint Commission compliancy
- Question wizard to customize and enhance problem
solving capability by unit
- Alert system that integrates with hourly rounding
- PDA-enabled interface to facilitate leader and nurse
rounding
- On-line training for users and system administrators
- On-going monthly coaching support
- Integration with GoalMaster Accountability software
Uses:
- Focus nursing units on continual and daily HCAHPS
improvements
- Proactively manage a unit's HCAHPS performance,
providing significant opportunity to maximize Medicare
reimbursements under Value-Based Purchasing programs
- Isolate high-target HCAHPS and other priority items by
unit, and measure daily changes
- Hardwire best practices and scripting to support an
effective rounding process that includes senior
administrators, nurses, and leaders
- Integrate a process that has the proven ability to
positively affect HCAHPS performance
|
|
Testimonials: |
"We love this system! It's quick and
easy to use. We get great feedback, and are able to
identify trends as they develop, which allows us to take
immediate corrective action. We've experienced
significant improvement as a result." - Emily Mouser,
Vice President Human Resources,
McAlester
Regional Health Center |
|
|
- Whitepaper: A Bias for Action
- How it Works
|
|
