More recently he was Vice President at Press Ganey – responsible for the development of strategic partnerships which enabled it to realize its goals related to growth and profitability.

Dennis is currently Vice President of Educational Services at Custom Learning Systems Group Ltd., where he serves as an educator and mentor to clients across the United States and Canada as they engage in the exclusive CLS cultural transformation process. An ACHE Fellow for 15 years, Dennis is also an associate faculty member at the Universities of Indiana and Notre Dame and teaches healthcare administration at graduate and undergraduate levels.

• Staff Therapist, Airport Marina Counseling Center, Los Angeles

• Counseling Psychologist in private practice, Los Angeles

• Co-Leader, Esalen Institute, Big Sur, CA,

• Trainer, Lecturer, The Emperor’s College,  Los Angeles, CA (a school of Traditional Chinese Medicine)

• Co-Leader, Northstar Men’s Group, Monterey, CA

 David has authored, delivered, and coached customized content to dozens of organizations across the healthcare spectrum, including pharmaceutical firms, hospital systems, community hospitals, and clinics.  

Michele is known as “The Attitude Adjuster” and she has written several books and training resources on the topic, including the best-selling book Attitude:  The Choice is Yours and the award-winning training video Bad Apples: How to Deal with Difficult Attitudes.

As an organizational development specialist, she has the unique ability to challenge the minds and at the same time touch the hearts of people at every level within a company, from the board of directors to the frontline staff. 

An author of two books, he is currently co-authoring “Keep Your Pharmacists and Pharmaceutical Workers for Life.” with Brian Lee, CSP.  His experience encompasses senior management and consulting positions in both public and private sector organizations including Human Resources Development Canada, NavCanada, and AT&T.

Michael is a University of Winnipeg graduate, holding Bachelors Degrees in both Arts and Science. He recently received his MBA and is currently pursuing a PhD in Management at California Coast University.

He was awarded The Canadian Association of Professional Speakers Winnipeg Chapter, Presentation Mastery Award for Speaking Excellence in 2004. He was a finalist in the 1998 World Championship of Public Speaking.  Michael is a member of The Canadian Association of Professional Speakers, The Canadian Association for Therapeutic Humour, The Society of American Magicians and The University of Winnipeg Alumni Association. He currently serves on the Board of Regents of the University of Winnipeg.

Roger is our lead Implement Specialist on Long Term Care assignments.

Roger is a distinguished author of numerous books and articles.

Sue has over eighteen years of management consulting experience in the health care industry, predominantly spent supporting clients in the implementation of system-wide quality improvement projects and in improving customer service.

Sue is a team builder and has successfully supported many clients in developing and implementing their improvement objectives.  Because Sue is a skilled communicator and facilitator with the interpersonal skills to interact with broad and diverse groups, she rapidly engenders the trust and confidence necessary for a team to perform efficiently. 

 Sue has worked as a Customer Service and Strategic Quality Management Consultant in a full-time or adjunct consulting capacity since 1992.  In 2004, she has expanded her consulting functions to include the physician practice arena where she is involved as project director and improvement advisor to several projects for the Center for Children’s Healthcare Improvement at the University of North Carolina in Chapel Hill, NC and the Center for Health Care Quality Improvement with Cincinnati Children’s Hospital Medical Center in Cincinnati, Ohio.

Sue holds a Master’s of Science in Adult Education and Bachelor of Science in Professional Arts/Health Care

Pat also serves as Chair of the Healthcare Service Excellence Conference, the fastest-growing healthcare conference in North America.

Pat joined CLS in 1995.