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HBS Monitor Webinars:
HCAHPS Breakthrough Leadership Series™ [HBS]

Join us for this dynamic, high impact, innovative, practical education series designed to achieve breakthrough sustainable improvements in your HCAHPS patient experience survey scores.

Each webinar will focus on one HCAHPS domain and is crafted to provide participants with a step by step actionable blueprint to sustainably improve their patient experience scores.

WebinarsCHPP Test

1. Leadership Engagement: The C-Suite Leader Role in HCAHPS Transformation™

Creating Leadership Inspiration, Engagement & Accountability to Drive HCAHPS Success

2. Quiet at Night: The Quiet Revolution™

Create a Restful, Healing Environment that Patients Perceive to be Quiet

3. Cleanliness of Patient Rooms: Cleanliness Matters™

Cleanliness is Next to Godliness

4. Communication about Medicine: Medication Education Imperative™

Master the Skills of Successful Patient Medication Education

5. Communication with Doctors: Skillful Physician Communication™

Master the Communication Skills for a Compassionate Patient Experience

6. Communication with Nurses: Relationship-Based Nurse Communication™

Master Relationship-Based Communication Skills that Heal

7. Discharge Information: Discharge Satisfaction Guaranteed™

How to Prepare Every Patient for Safe, Continued Recovery at Home… Every Time!

8. Pain Control: Compassionate Pain Care™

Create a Culture of Compassionate Pain Control, Through Proven Skills and Best Practices

9. Responsiveness of Staff: Revolutionize Staff Responsiveness™

Create a Culture of Empathetic, Timely, Responsive Service

10. Transition of Care: Care Transitions Done Right™

Engage Staff and Patients in Creating a Seamless Care Transition Experience

11. Overall Rating: High-Performing Overall Hospitals™

A Strategic Blueprint to Engage All Staff in Creating a Compassionate Experience for Patients and Family, Throughout Their Hospital Stay

12. Willingness to Recommend: The Power of Word-of-Mouth Marketing™

Create a Hospital Experience That Patients will Enthusiastically Recommend

13. Bonus Webinar with Marcus Engel: Applied Inspiration™

Discover How Small Acts of Compassion Make a Big Difference in the Paienct Experience

 

 

Here’s how the HCAHPS Breakthrough™ – Webinar Series works:

 

HCSECRelease 10   –  HCAHPS Breakthrough™ Webinar Series

Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET

Schedule

#1 The C-Suite Role in HCAHPS Transformation  –  June 6, 2017
#2 Quiet at Night  –  July 11, 2017

#3 Cleanliness of Patient Rooms  –  August 8, 2017
#4 Communication about Medicines  –  September 5, 2017
#5 Communication with Doctors  –  October 3, 2017
#6 Communication with Nurses  –  November 7, 2017
#7 Discharge Information  –  December 5, 2017
#8 Pain Control  – January 9, 2018

National Symposium at the HealthCare Service Excellence Conference
Monday, February 6, 2017 in Long Beach, CA

#9 Responsiveness of Staff  –  February 6, 2018
#10 Transition of Care  –  March 6, 2018
#11 Overall Rating  –  April 2, 2018
#12 Willingness to Recommend  –  May 8, 2018
Bonus Applied Inspiration  –  June 5, 2018

 


Release 9   –  HCAHPS Breakthrough™ Webinar Series

Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET

Schedule

#1 The C-Suite Role in HCAHPS Transformation  –  January 17, 2017
#2 Quiet at Night  –  February 21, 2017

National Symposium at the HealthCare Service Excellence Conference
Monday, February 6, 2017 in Long Beach, CA

#3 Cleanliness of Patient Rooms  –  March 21, 2017
#4 Communication about Medicines  –  April 18, 2017
#5 Communication with Doctors  –  May 16, 2017
#6 Communication with Nurses  –  June 20, 2017
#7 Discharge Information  –  July 18, 2017
#8 Pain Control  – August 15, 2017
#9 Responsiveness of Staff  –  September 19, 2017
#10 Transition of Care  –  October 17, 2017
#11 Overall Rating  –  November 21, 2017
#12 Willingness to Recommend  –  December 19, 2017
Bonus Applied Inspiration  –  January 16, 2018

National Symposium at the HealthCare Service Excellence Conference
Monday, January 29, 2018 in San Antonio, TX

 

 

Release 8   –  HCAHPS Breakthrough™ Webinar Series CHPP Test

Tuesday Mornings at 10 PT / 11 MT / 12 CT / 1ET

Schedule

#1 The C-Suite Role in HCAHPS Transformation  –  June 14, 2016
#2 Quiet at Night  –  July 12, 2016
#3 Cleanliness of Patient Rooms   –  August 9, 2016
#4 Communication about Medicines  –  September 13, 2016
#5 Communication with Doctors  –  October 11, 2016
#6 Communication with Nurses  –  November 8, 2016
#7 Discharge Information  –  December 13, 2016
#8 Pain Control  – January 10, 2017

National Symposium at the HealthCare Service Excellence Conference
Monday, February 6, 2014 at the Hilton Long Beach, CA

#9 Responsiveness of Staff  – February 14, 2017
#10 Transition of Care  –  March 14, 2017
#11 Overall Rating  – April 11, 2017
#12 Willingness to Recommend  –  May 9, 2017
Bonus Applied Inspiration  –  June 13, 2017

 

Please call 1-800-667-7325 for further information:

ext 203 for technical help or email webinars@customlearning.com