Total Management Engagement and Accountability
Engage every leader to become 100% accountable for patient and employee satisfaction. Participation in strategic Best Practices via Rapid Action Plans brings quick results. Work with physicians to resolve their dissatisfiers. This is first step in engaging their accountability for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient satisfaction scores.
Enthusiastic Frontline Leadership (“Get the rest to follow the best.”)
Empower and train your best and brightest frontline staff to serve as role models, teaching their peers world-class patient satisfaction skills and demonstrating an attitude of loving service. There’s no curing without caring.
Excellence in Executing the Plan
Change your culture systematically by matching customized on-site training programs with ongoing accountability processes. Continue the change process via Monthly "DO IT" Projects.
Get an assist from our proprietary:
- Coach Master™ audit and implementation system
- LADS™ Leadership Accountability Dashboard System – an integrated, web-based tool kit, customized to each client.
View the HCAHPS Hospital of Choice Roadmap